Information obtained from our business partners or collected in connection with our customer relationships may be subject to additional requirements or policies set forth in our agreements with such partners and customers.
We use reasonable and customary industry measures to safeguard sensitive personal information, which measures are appropriate to the type of information maintained and are in accordance with applicable laws for safeguarding such information under our control. In addition, in some areas of our website, we may use Secure Socket Layer (“SSL”) or Transport Layer Security (“TLS”) encryption technology to enhance data privacy and help prevent loss, misuse or alteration of the information under our control. Nonetheless, we encourage you to use reasonable caution when disclosing information online. In many cases, you are in the best situation to protect yourself online, including by protecting your username and password from third party access and applying best practices for selecting and maintaining secure passwords.
Information Voluntarily Provided to Us
As part of your visit to our websites, use of our applications or registration for our website or Platform, workshops, seminars or events, you may be asked to provide personal information voluntarily, including to: (1) learn more about our products or services or facilitate your registration for such products or services; (2) submit requests, suggestions, feedback or other communications to us; (3) interact with us in a way that submits, releases or displays your personal information to us; (4) subscribe to our marketing communications about our products and services; (5) submit inquiries to us; (6) access product demonstrations, documentation or collateral materials (e.g., white papers); or (7) register for events, such as webinars, training sessions, or summits. We require such information in order to provide you with our products and services and at the relevant point of interaction with you, we will let you know why we are requesting such personal information from you. In general, our collection of such information is necessary for us to fulfill our contracts with users of our applications, ensure our compliance with applicable law, and enable us to timely provide information in response to your requests (for example, enable you to participate in an event sponsored by us, use one of our applications, or learn more about our products or services, as the case may be).
We expressly request that you do not provide us with any sensitive personal information (including protected health information as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)), social security numbers, information related to racial or ethnic origin, political opinions, religious or other beliefs, health, sexual orientation, criminal background, or trade union membership.
Information Collected Automatically by Us
When you visit our website or platform, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.
As you navigate our Platform, we may collect information through the use of commonly-used information gathering tools, such as cookies. Such navigational information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address and actions which you take (such as views and clicks) and are intended to optimize your use of our platform, such as providing you with support and enabling us to respond to your requests. You may elect to remove such cookies through most commonly available browsers, however, it may impact your user experience and our ability to provide you with support.
Information Obtained from Third Party Sources
From time to time, we may receive personal information about you from third party sources who have checked that you have given your consent or are otherwise legally permitted or required to disclose your personal information to us. The types of information we collect from third parties include email addresses, names, positions, and company name, and we use the information we receive from these third parties to maintain and improve the accuracy of our records, conduct marketing surveys and campaigns, administer events, and provide customer service.
Use of Personal Information
We do not sell your information for commercial purposes to any third parties.
Internally, we may share user and usage pattern information to improve our products, services, platform and websites. We may also share aggregated information on a limited basis with outside parties to further business operating necessities.
We may passively collect information as part of your usage of our website and applications. This information does not include identifiers, such as name, address, or street address. Information we collect through application usage statistics is anonymized or de-identified, except for information collected within the scope of specific customer engagement, in which case the terms and conditions of such collection shall be expressly governed by an applicable agreement with such customer. We may provide such anonymized or de-identified information to those helping us to facilitate our website development, statistical analyses, data processing or sending of communications in connection with facilitating our website.
We use personal information collected through our website and application registration for the purposes defined at the time of collection and to process customer, partner, application user and website visitor requests, including as may be required to support our products and services as well as ensure our compliance with applicable law. We may use your information, to the extent permitted by law, to provide you with information about us and our products and services or to otherwise carry out other legitimate business purposes.
We may provide your personal information to employees and contractors who owe us a duty of confidentiality in connection with a legitimate business purpose of ours.
We may provide your personal information to third parties, including, but not limited to, law enforcement agencies, state, local or federal governments, private litigants, and other companies, as may be required to (1) comply with lawful requests such as subpoenas or court orders, (2) comply with applicable state, federal, or local law, (3) prevent fraud or other illegal activities from being perpetrated through our website, or (4) protect the property, safety, or legal rights of us and others.
We may collect personal information, such as your name, email address, IP address, company, role, and phone number, as part of the registration process for features available on our Platform. The collection of such information is necessary for us to fulfill our contract with our end users, including responding to requests relating to the Platform or the services offered by us, and to ensure our compliance with applicable law, including, for example, verification that you are authorized to use our applications under applicable U.S. export laws.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is commercially possible.
Cross Border Transfers
Onward Transfer of Information; Sharing of Information with Data Processors
Processing of Personal Information (EEA Visitors only)
If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. In general, we normally collect personal information from you only if we have your consent to do so, we need the personal information to perform a contract with you, or such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you, including, for example, to enable our compliance with applicable laws, such as U.S. export laws.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We are committed to performing privacy impact assessments with respect to any third party processing personal information for us and where applicable, we enter into customary data processing agreements with such third parties.
Complaints & Dispute Resolution
Links to Third Party Sites
Correcting Your Personal Information
You may request to review, correct, modify and/or delete any of the personal information that you have previously provided to us through our website, applications or otherwise. Requests to access, change, or delete your information will be addressed within a commercially reasonable timeframe. To initiate such request, please contact us as set forth below in the “Contacting Us” section.
You can always contact us in order to update the personal information you have provided to us or change your preferences with respect to marketing contacts by emailing us at firstname.lastname@example.org or to the extent available, updating such account information online.